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Remote Support and Help Desk Services

Rapidsoft Systems' Infrastructure Management and Remote Support (IMRS) business unit offers a comprehensive portfolio of System Integration Services (SIS), Infrastructure Management Services (IMS) and Remote Support Services (RSS) focused at improving IT operational efficiency and availability. The main aim of the IMRS is to enable organizations to focus on their core business instead of spending internal resources on non-core activities. Rapidsoft System's IMRS provides compelling value and substantial cost efficiencies via a combination of world class processes and technology.

Overview of Remote Support Services

Rapidsoft Systems' remote system services provides complete 24x7 help desk coverage – from call management to service request tracking to problem ticket management to change request management. Our remote support service solution is a cost-effective alternative to in-house service desk applications. During deployment, Rapidsoft Systems' team works with clients to define a series of templates, SLA and workflow definitions to establish fully functioning trouble ticketing and detailed service reporting system. This allows IT organizations to monitor and validate their service level agreements.

Rapidsoft systems create a searchable knowledge base to expedite problem solving so that all reported issues are resolved expeditiously. The users can call or enter the ticket through web interface provided. they can also track the issues using the same interface or even go back at the solution at a later date.

Rapidsoft Systems Remote System Support raises the bar for web-based online support to quickly resolve data center incidents, while reducing support costs, improving support efficiency, and increasing end user satisfaction – without compromising security.

Interactive Remote Support

Our comprehensive support features are designed to help quickly identify and resolve problems. All activity is permission-based, allowing users to grant permission before support agents take action on their desktops. High-performance connection and screen sharing speeds help streamline the problem solving process.

Easy and Secure

Infrastructure Management

Tracking, Reporting, and Surveys

Why Rapidsoft Systems:

With over 350+ software projects executed, you can simply count on our expertise, experience in giving you the right solution at absolutely lowest possible cost. If you would like more information, or want us to submit an estimate or a "no-obligation" quote for your project, contact us for more information.

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