Rapidsoft Systems' Customer First Philosophy
Our Customer First philosophy is what makes our customer come back to us for more. Many of our customer works with us for 2 years are more. And then they come back for any projects they have in the future!
Most our customers have come to us with word of mouth recommendations from our
Customer first concept to us is not a just a magic phrase for us. Instead it is an integral part of our business philosophy.
We will do whatever it takes to make our customer happy. If we have promised
some thing - we will make every attempt to make it happen in time and
within the cost that we have promised. That is our solemn promise to our
We provide excellent customer service and keep happy our current customers by focusing on the 4 C's:
- Consumer Needs - We meet their needs and maintain their satisfaction by providing excellent services at lowest possible cost.
- Cost to Satisfy Needs - We do whatever it takes to make our customers business need meet as cost effectively as possible. We have practiced that gaining customer satisfaction doesn't have to be expensive.
- Convenience - being accountable to our customers allows them to voice their concerns.
- Communication - We talk to your customers, We listen to them. Most of them wants to help and give their opinions. We value their
We focus on six basic needs that must be met. These include:
- Understanding and empathy
- Options and Alternatives
We apply following principle to address customer needs:
- Reliability: Negotiating, offering, then ensuring products/services do what is promised, accurately, and dependably.
- Assurance: Confidence that any help and support required will be provided.
- Tangibles: We help our customers on finding the most
efficient service contracts, server equipment, software tools, licenses. We become partners and not just business people.
- Empathy: Respect and caring, not interfering. Providing service at a convenient time. Putting ourselves in the customer's shoes.
- Responsiveness: Our willingness to efficiently respond to issues and/or concerns.
- Integrity and Respect: We show integrity by our actions and words. And we respect our customers for giving us opportunity to serve them.
We are dedicated to providing innovative and professional services that will exceed your expectations.
Please contact us to explore the broad range of solutions we can provide to empower your company to conduct business on the web.
Why Rapidsoft Systems:
With over 350+ software projects executed, you can simply count on our expertise, experience in giving you the right solution at absolutely lowest possible
cost. If you would like more information, or want us to submit an estimate or a "no-obligation" quote for your project, contact us for more information.